Privacy Policy for SMS Communications
Effective Date: 08-01-2026
At Trivail LLC (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when using our SMS communication services through Microsoft Teams.
1. Information We Collect
When you opt in to receive SMS communications from us, we may collect:
- Your name
- Mobile phone number
- Company name
- Customer account information
- Service request information
- Project and appointment information
- Communications exchanged through SMS
2. How We Use Your Information
We use the information collected to:
· Communicate regarding projects, services, and appointments
· Provide customer support
· Send service updates and notifications
· Respond to inquiries and requests
· Coordinate deliveries, scheduling, and project activities
· Maintain records of customer communications
· Improve our customer service and business operations
3. SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile phone number and SMS opt-in information are used solely to provide the communications you have requested.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes. We may share information with trusted service providers who assist us in delivering business communications and services, including telecommunications and cloud service providers, as required to operate our business. We may also disclose information when required by law, court order, or governmental regulation.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
6. Message Frequency
Message frequency varies depending on your relationship with our company, active projects, service requests, appointments, and communication preferences.
7. Opt-Out Rights
You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon receipt of your opt-out request, we will discontinue SMS communications except as necessary to confirm your opt-out request or as otherwise required by law.
8. Help and Support
For assistance regarding our SMS communications: Reply HELP to any text message or contact us at:
Phone: (312) 900-0525
Email: support@trivail.com
Website: https://trivail.com
9. Data Retention
We retain SMS communication records only as long as necessary to support our business operations, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website and become effective upon posting.
11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Phone: (312) 900-0525
Email: support@trivail.com
Website: https://trivail.com